EverSuite ECM solutions for the Insurance Sector
EverSuite Enterprise Content Management (ECM) solutions for case management allows insurance companies to maintain timely customer service, rapid claims processing and enhanced information sharing between departments from policy sales to claims management.
Insurance Sector Challenges:
The Insurance sector is largely a paper intensive industry, faced with challenges including delayed customer response, increased storage and labor overhead and complex claims management process. Employees are overwhelmed with high volumes of documents, which lead them to spend approximately 3 hours a day researching for information needed for claims processing or selling insurance policies. Case management solutions can help overcome these challenges by streamlining claims processing providing employees more time and tools to enhance customer relationships and improve customer service.
Case Management and Claims Processing Benefits
- Reduce operational costs with the elimination of redundant manual efforts
- Automate complex processes such as policy issuance underwriting & claims processing
- Automate contract assembly on the fly for the parent company and its distributors
- Increase sales since agents have faster access to information with unified elements with information from distributed applications
- Elimination of the second call, while providing better answer on the first call with knowledge database, reducing its related costs
- Empower customers by making information accessible through online self-servicing options
- Real-time dashboards that enable senior management to monitor claims management performance and track the statuses of processes with real-time dashboards
EverSuite ECM Applications in the Insurance sector
- Claims processing and automation: Streamline & automate claims management with EverSuite Case Management solution
- Invoice processing: Manage, route and process any kind of invoices accurately & efficiently with EverSuite Document Enabling and EverSuite Case Management
- Contract automated and printed on the fly with EverSuite Content Management and EverSuite Capture
- Customer services: Instant document access with EverSuite which enhances productivity & increases satisfaction levels with EverSuite Document Enabling
- Long-term archive of critical content: achieve compliance by archiving mandatory documents for the insurance sector
