Support
The ECM Customer Support Team helps our customers get the maximum benefits of EVER TEAM Enterprise Content Management solutions.
Missions
- Technical and functional software updates that include requested customer enhancements and technical evolutions
- Standard hotline services to help users and system administrators solve any problem in the shortest possible timeframe
ECM Maintenance program
The standard maintenance program includes the following:
- Delivery of latest product patches, upgrades and releases to customers
- Optional support service to users or system administrators by telephone, fax, e-mail
- Optional on-line diagnostics service Further customized services are available on demand, such as personal attendance on site, customised application maintenance, etc.