EverSuite Case Management for Correspondence Tracking

Qatar Exchange

With the significant business growth witnessed by Qatar Exchange (QE) over the last few years, the company realized that managing and streamlining the entire content lifecycle is tied to the governance and productivity of the business, and its ability to operate efficiently. EverSuite was selected as the most adequate solution for documents and correspondence management.

Challenges

Trading at Qatar Exchange, previously known as Doha Securities Market (DSM) gradually moved from being manual to fully electronic. At that time DSM found due to its business growth over the last few years, that digitally managing and archiving its documents and forms became a necessity. It also realized that the call for speeding up and automating its processes will facilitate employees’ tasks providing better service to its customers. DSM wanted an integrated Enterprise Content Management Solution covering Document Management, Archiving, Workflow and High Volume Scanning requirements in order to:

  • Efficiently manage its continuously growing incoming and outgoing documents
  • Electronically archive all existing documents and get rid of the unnecessary paper load
  • Produce the proper indexing and filing for all their documents for better control, search, retrieval and security, preventing unauthorized access
  • Automate, streamline and standardize the processing of documents received by the different external entities to the central archive

Benefits of the solution

With the implementation of EverSuite, Qatar Exchange was able to monitor employee activities. In addition, QE was able to force standard procedures by applying rules and policies on constantly changing business environments without any difficulties. In addition to that, EverSuite allowed Qatar Exchange to:

  • Automate the process of capturing, referencing, stamping, duplicating, signing, distributing and archiving incoming documents
  • Reduce and improve the exhausting, time consuming process thus improving employee productivity who are now more invested in their daily tasks
  • Ensure that documents will not be lost or forgotten due to the alerting and notification engine that sends constant reminders and alert messages to concerned users

About Qatar Exchange

The Doha Securities Market (DSM) was established in accordance with Decree Law (14) for the year 1995 and commenced operations in May 26, 1997.  At the time of inception, seventeen companies were listed on the market with QR 6 billion in total market capitalization and five brokerage firms were licensed in order to conduct brokerage business. Before market inception, share trading was performed by a number of unlicensed brokerage firms.
The infrastructure of the Qatari Bourse has been gradually developed to turn its trading from manual to fully electronic. Following such progress was the increase in market capitalization, the rise in share trading volumes and the increase in number of registered investors. To accommodate such growth, the number of brokerage firms augmented and the utilized systems were further developed to enable investors’ trade remotely. Proportionately, the rules and regulations were amended to commensurate such development to position the bourse as the leader among others in the area.  
The market has entered into a new phase at the time when Law # 33 for the Year 2005 was issued.  The new phase resulted in transforming Doha Securities Market (DSM) into a shareholding company-named Qatar Exchange (QE). The creation of QE on June 19, 2009 aimed at creating an innovative shift in the market’s infrastructure that would transform it into a world-class recognized exchange operating under the most sophisticated and state-of-the-art technology systems.  To implement such vision, a strategic partnership was formed, with NYSE Euronext taking 20% stake in QE to initiate its operations.