Products
Management of requests and associated business processes
EverSuite Case Management
Management of all types of requests
EverSuite Case Management can be used to manage several hundreds of types of inbound and/or outbound documents, whatever their nature (claims letter, contract, etc.) and format (paper, electronic, e-mail, fax, etc.). The EverSuite Case Management import utility structures the integration of heterogeneous workflows and optimises their integration and the generation of the tasks arising.
From the capturing to the archiving of requests
EverSuite Case Management has a complete panel of content management functions which offer:
- integration of documents via capture functions,
- management of their processing via a powerful workflow engine coupled with a rules engine and a task-tray manager,
- management of the life cycle of data and documents,
- the distribution via publication (XML, RSS), search and consultation functions,
- static management by means of powerful indexing, storage and classification plan management functions.
Optimising the work of all stakeholders
EverSuite Case Management optimises the work of every employee.
- Personnel responsible for processing: application cinematic, filters, business views, automated classifications, interaction with business applications.
- Supervision: live management strategies, automatic or manual load balancing, threshold exceed alerts, work overload trays.
- Organisers: suited to any site or group of sites, functional administration by non-IT specialists, sealing off of databases between sites, management of mergers and pooling of sites and processing, statistics linked in with Business Intelligence tools.
- Management: activity indicators, end-to-end traceability, management of document life cycle, management of archiving.
- IT engineers: IT city planning, optimisation of network workflows, load ramp-up capacity.
A configurable solution to move your organisation forward
New types of document, standard file structures, classification rules for documents within a file, process stages: all these elements are likely to evolve over time, in line with legal constraints and internal changes of organisation. EverSuite Case Management has a wizard to help you define via easy configuration the integration and processing of new types of document and to modify these elements for existing documents. This offers great added value in terms of your organisation's enhanced responsiveness.
Open-source solution for simplified integration in your IT infrastructure
Request management very often concerns your core business itself. This is why EverSuite Case Management offers a broad panel of connectors enabling integration with business applications on different levels, depending on the access capacities of these applications (client, message bus, databases, etc.). Independent of the server components (OS, application server, database, etc.), EverSuite Case Management offers a durable solution in the event of changes to the architecture or increased capacity requirements.
Benefits
- Document capture for simplified circulation within the company
- Management of document handling processes and distribution of workload according to organisation
- Dynamic classification of inbound and outbound documents by topic file
- Live management and real-time monitoring of activity
- Optimisation of the work of all stakeholders in the request processing chain
- Flexibility to adapt to the organisation and its evolution
