EverSuite Case Management for Microsoft SharePoint 2010

EverSuite Case Management for Microsoft SharePoint 2010

Key Components

EverSuite Case Management provides organizations control over the entire lifecycle of a case, from initiation to resolution, empowering employees and making the organization more agile. Built around 10 key components, EverSuite Case Management covers a rich functional scope:

Capture: Capture content in any type and format from multiple sources, whether paper based with interactive or automated batch scanning, or electronic (Email, Fax, electronic documents and data). Supports also the capture of data coming from third party applications or external entities.
Process: Design and deploy processes using a library of common processes and tasks. Manage milestones, events and due dates. Assign tasks both dynamically and manually supporting both structured and ad-hoc routing of content for approval and review. Follow organization hierarchies and delegation rules, in a fully auditable environment.
Manage: Store and manage all types of case content and formats in electronic files to ensure full transparency on Case Lifecycles. Enables template based document composition and efficient document viewing and processing in a single configurable view. Allows ad-hoc collaboration and follow-up through tasks, deadlines, alerts, annotations, comments and discussions relating to a single case. Manage corporate Filing Plans, taxonomies and categorization for automatic classification of documents into taxonomic categories, enabling proper information governance, also through the creation and definition of patterns.
Publish: Deliver case content through extranet in a secured environment protecting published content from unwanted access or misusage. Exploit a complete audit trail of case content reviews and decisions.
Search: Simultaneously Search for cases and related documents across active and archived content, with personalized search experiences. Leverages existing content and taxonomies, facilitating and simplifying enterprise search.
Integration: Provides seamless and secure integration with business applications through SOAP, CMIS and REST based Web Services API, supporting the integration with different business applications bringing an evolution towards a unified working environment. An architectural framework accessible through web services allows to consume other APIs, and provides the possibility to quickly build and deploy 2-way integration projects.
Monitoring and Analytics: Measure efficiency and response time with Dashboards, Analytics and Monitoring, for real-time operations and Content Intelligence, dynamically monitoring work load.
User Experience: Adapt user experience for each audience, contributing efficiently to change management. Quick and easy to deploy, the solution provides end users with the simplicity and efficiency needed, requiring very little IT administration and support.
Information lifecycle management: Provides single view to case document, with the ability to link and follow a document in paper or electronic format, regardless of status or physical location. Automate records management policy throughout the document life cycle. From creation and collaboration to record declaration, policy-driven retention, and finally document disposal or archiving, the solution helps collaborate and share information securely across boundaries, protecting document integrity, and reducing legal risk.
Architecture: Built on Microsoft SharePoint 2010, the solution is easy to deploy, use, and maintain, following SP2010 architecture requirements and good practices. Integrates with existing logging, monitoring and notification mechanisms of SharePoint.