EverSuite Case Management for Microsoft SharePoint 2010

EverSuite Case Management for Microsoft SharePoint 2010

EverSuite Case Management for Microsoft SharePoint 2010 builds on top of EverSuite Enterprise Content Management for SharePoint to provide its users a full-fledged Case Management Solution. Ready to deploy on top of the SharePoint 2010 Enterprise Content Management (ECM) platform, it enables companies to improve document based process efficiency, providing fast and efficient ROI.

Key vertical markets such as Governments, Insurance, Banking, Healthcare and others, build up mainly on constituent or customer-facing processes that primarily rely on business workers’ decision-making capabilities. These industries face challenges of increasing efficiencies, reducing cycle time and standardizing operating procedures, addressed by Case Management.
Case Management is a set of software tools and strategies designed to improve process efficiency, increase collaboration and interaction between task workers and reduce costs. In a more simplified manner, Case Management is an agile workflow solution that delivers end-to-end process automation through collaborative process management that prioritizes and assigns tasks, delivering automated notifications and alerts to case workers as required at each stage of a case’s lifecycle.

In a fast evolving world, streamlining the organizations’ processes has become pertinent to increase employee productivity and keep pace with a fierce competitive market. Consequently,
With the evolution of ECM trends, vendors realized the importance of gearing their Case Management solutions more towards business users and less towards IT buyers.
For instance Claims Management for Insurance; being a paper-intensive industry, Insurance companies face serious challenges in terms of increased storage and labor overhead, coupled with complex claims management processes. With Case Management, Insurance Claims processing time will be decreased by half, providing senior management the ability to closely monitor performances, and enhanced quality of services for customers, while significantly minimizing response time.
Correspondence Management in public sector and Governments is another example; faced with the increasing burden of sharing information that is often highly sensitive, the ever greater demands from citizens for government transparency, and the legislated compliance requirements, Correspondence Management allows these institutions to balance between cost reductions imposed by the government and increased processing time and enhanced deliveries and quality claimed by citizens.
With this on hand, Case Management mainly allows organizations of the different vertical industries to:

Improve throughput speed and quality of service delivery: By Making significant gains in both productivity and efficiency. Case workers can increase the rate at which service requests are processed and at the same time improve the quality of service that is delivered.
Manage increased case load in cost effective manner: By cost effectively managing the increasing number of cases, broadened number of channels, and increasing case complexity. Customers or service request initiators are enabled to engage with their service provider through multiple channels by providing an integrated process for web, e-forms, email, telephone, kiosk or in-person interactions.
Improve Compliance & Accountability: By effectively using “business rules” to set up practices and procedures to ensure better quality. This aligned with powerful analysis and reporting tools increases the business intelligence by analyzing case progress and satisfaction levels... Consequently, compliance and accountability for information and data is improved, whilst reducing costs of meeting regulatory requirements.

As a result, immediate cost savings and ROI on case driven workflows are the key benefits of Case Management solutions.