Management of requests and associated business processes
EverSuite Case Management
EverSuite Case Management handles the acquisition, circulation and processing of all types of third-party requests emanating from an organisation, whatever their channel of arrival: customer or civil claims, administrative forms, case submissions to court, subsidy requests, requests to open accounts, etc. Flexible and highly configurable to suit the needs of every organisation, it simplifies and accelerates the circulation and processing of all incoming and outgoing document workflows.
Challenges of case Management
Most of a company's daily incoming documents may be considered to be third-party requests with, likewise, most of the outgoing documents being responses to these requests. Whatever the channel of arrival or departure (letter, e-mail, ERP, etc.), these requests need to be handled in accordance with managed processes. For example, the reception of a claims letter requires a suitable response; a supplier invoice needs to be checked by a contracts department prior to payment by accounts. EverSuite Case Management provides a simple and powerful solution, suited to numerous document typologies, for defining processing that is optimised for each and every request.
Scope of use of EverSuite Case Management
- Capturing and processing of structured (e.g., administrative forms), semi-structured and unstructured documents
- Management of inbound and outbound mail and associated validation cycles
- Claims management
- Business file investigation: case submissions to court, subsidy requests, requests to open accounts, etc.
- Supplier invoice management and business validation cycle
- Management of HR documents and files
