Credit Logement integrates EverSuite Content Management Solution in the heart of its business system

As part of its plan to upgrade its business critical applications, Credit Logement, the market leader in mortgage loan insurance has renewed its confidence in EVER TEAM, by choosing to migrate EVER TEAM’s MAXIM solution implemented since 1999, to adopt the latest version of EverSuite Content Management, in 2009. EverSuite today optimizes the management and processing of more than 520,000 insurance loan requests yearly, and archives related documents, providing a 360° view of the customer loan files.

Challenges

Creator of mortgage loan insurance, the provision offered by Credit Logement to its partner banks, also includes debt collection managing and recovery. In 1999, Credit Logement had implemented EVER TEAM’s MAXIM solution, to optimize the management and processing of debt collection bonded to the Collection Office. As part of its strategy to overhaul and upgrade all its information systems and applications, Credit Logement has opted for a new business application for collection management and recovery, and an evolution of its existing Document Management solution, allowing easy integration of these two applications using SOA based technologies. With this approach, Credit Logement renewed its confidence in EVER TEAM, by choosing to migrate to EverSuite in 2009 to extend the scope of its debt collection management processes. Credit Logement’s objectives were to centralize the different pieces of a collection file, streamline and optimize its processes, while ensuring document and folder traceability and auditability.

Description of EverSuite Content Management Solution

EverSuite Content Management solution manages the capture of incoming correspondences, their classification and dispatching to the corresponding users’ inboxes, the archiving of incoming and outgoing documents and the complete electronic reconstitution of the customer collection file. The complete set of customer documents and files is accessible directly from within the debt collection application, for viewing and collaboration purposes. With this approach, EverSuite provided credit analysts at Credit Logement online access to its document base to securely consult scanned documents, providing the flexibility and reliability required when studying the file, along with a comprehensive and complete 360º view of the customer credit and collection data.

Benefits of EverSuite Content Management Solution

At a functional level, EverSuite provided Credit Logement the following benefits:

• Automatic scanning of all incoming paper based documents in the PDF format
• Automatic dispatching of these documents in corresponding users’ inboxes based on the pre-defined rules and conditions
• Collaboration on contentious files. A Questions and Answers process was put in place
• Automatic archiving of the incoming and outgoing documents in a structured, organized file plan called “Recovery File”

EverSuite’s integration with Credit Logement’s business applications streamlined the sharing of information among all analysts. They now have access to correspondences and are provided with a comprehensive electronic file view that allowed them to access documents from the comfort of their business applications. This optimized the collaboration between end users at Credit Logement, enhanced the dispatching and processing of tasks, and provided faster response time to incoming requests. The flexibility of EverSuite provided end users at Credit Logement with the electronic equivalent of its day to day processes, to keep supporting the business without forcing peoples’ behavior to fit into the new implemented technology. Finally, Credit Logement ensured the long term conservation and validity of its documents through the traceability and archive functionalities provided by this solution.

About Credit Logement

Credit Logement is a financial institution, subsidiary of the major French banking networks (more than 200 partner banks). The company has initiated the mortgage loan insurance to individuals as an alternative to the mortgage during the establishment of a housing loan. Since 1975, 5 million borrowers have chosen Credit Logement to insure their house loans. The company, market leader, insures now 30% of all housing loans distributed in France, which represents more than 500,000 loans per year.